Buyer Terms of Service

Last updated: 7 September 2026 · previous version (30 August 2026)

These Buyer Terms of Service ("Buyer Terms") apply when you buy a product or subscription through a checkout operated by Aristokrates OÜ ("AgentaOS", "we", "us", "our") as Merchant of Record. When you buy through our checkout, you are buying from us as the seller of record. By completing a purchase or using the customer portal, you agree to these Buyer Terms.

1. Who we are and our role

The checkout is operated by Aristokrates OÜ, a company registered in Estonia under registry code 16961316, at Tornimäe tn 3 // 5 // 7, Kesklinna linnaosa, 10145 Tallinn, Harju maakond, Estonia, European Union. Telephone: +372 589 89 589. Email: [email protected]. We act as Merchant of Record: we are the reseller and seller of record for the product you buy, which the Merchant has authorised us to resell. This means your contract of sale is with us, your payment is collected by us or our licensed Payment Partners, and we are responsible for charging and remitting applicable sales tax or VAT. The person or business that created the product (the "Merchant") is responsible for the product itself, including its content, delivery, licence terms, and support.

2. Definitions

• Buyer or you: the person or entity that buys a Product through the checkout.
• Checkout: the payment pages and interfaces we operate as Merchant of Record.
• Consumer: a Buyer acting outside their trade, business, craft, or profession.
• Customer Portal: the self-service area where you can view receipts, manage a subscription, update a payment method, and exercise your data rights.
• Merchant: the business that offers the Product and, through us as reseller, makes it available to you.
• Payment Partner: a licensed third party that provides regulated payment or settlement services in connection with the checkout. We currently use Stripe for cards, Bridge for e-money settlement, and Wise for payouts.
• Product: the digital product you buy through the checkout, such as software, SaaS, an AI agent, a library, digital goods, digital content, an online course, a subscription, a licence, or access to a digital service.
• Service Package (a productized service): a service sold ready-made as a product, at a fixed price, with a described deliverable and a stated delivery window set in advance rather than quoted for you individually, performed by the Merchant and sold to you by us. Service Packages are Products for the purposes of these Buyer Terms.

3. How purchases work

When you place an order through the checkout, you make an offer to buy the Product from us. The contract is formed when we accept your order, typically shown by an order confirmation or receipt. Your bank or card statement will show AGENTAOS together with the product or Merchant name, so you can recognise the charge. If you do not recognise a charge, contact us before raising a dispute and we will identify it for you. You must provide accurate, complete billing information, and you authorise us and our Payment Partners to charge your chosen payment method for the total shown, including any applicable tax. Where an order is placed by an automated agent acting for you, the person or entity whose account or payment credential is used is the Buyer, and where the agent acted with that person's actual or apparent authority the order binds them as if they had placed it personally. If you are not a Consumer, you confirm that any agent you enable is authorised to place orders on your account. Setting and enforcing any spending limits or other controls on your agent is your responsibility.

4. Customer portal

Where we make a customer portal available, you can use it after a purchase to view your receipts and invoices, manage or cancel a subscription, update your payment method, and exercise your privacy rights. You are responsible for keeping your account details accurate and your access secure.

5. Your confirmations

By purchasing, you confirm that you are at least 18 years old (or the age of majority where you live), that the information you provide is accurate, that you are authorised to use the payment method, and that your purchase and use of the Product are lawful in your jurisdiction. Where you ask for immediate access to a Product, or for performance of a Service Package to begin, during the withdrawal period, we ask you to confirm that request and to acknowledge its effect on your right of withdrawal at checkout, and we record and confirm that to you with your order. Access and performance are provided by the Merchant; we sell the Product to you as reseller and Merchant of Record.

6. Prices, payment and taxes

Prices are shown at the checkout. Prices shown to consumers include any applicable VAT or sales tax; prices shown to business buyers may be displayed exclusive of tax, with the tax added at checkout based on your location and status. Where you are a VAT-registered business in an EU Member State other than Estonia and give us a valid VAT identification number, we do not charge VAT and you account for it under the reverse-charge mechanism. As Merchant of Record, we calculate and collect the applicable sales tax, VAT, or GST based on your billing location and, for business buyers, your tax status, and we issue the invoice or receipt in our name. Payment is due at the time of purchase unless the checkout states otherwise. Where currency conversion applies, the amount debited by your own bank or card issuer may differ from the displayed price, because of their conversion rate or fees rather than any change by us.

7. Delivery and the product

The Product is provided by the Merchant and made available to you through us as reseller. Delivery, access, and any product-specific terms (including licence terms and acceptable use of the Product) are arranged by the Merchant and apply to your use of the Product. We are not the author of the Product. The Merchant creates it, provides it, supports it, and is responsible to us for it.

If you are a Consumer, you deal with us as the seller: where a Product is not supplied, is faulty, or is not as described, tell us first and we will put it right or refund you, and we recover the cost from the Merchant. Your remedies are those the law gives you, and no more. Please contact us first: going straight to your bank usually slows things down.

If you are not a Consumer, the Product is supplied as is and as available. To the fullest extent permitted by law we give no warranty, condition or representation of any kind about it, express or implied, including as to content, functionality, accuracy, quality, satisfactory quality, fitness for any particular purpose, uninterrupted or error-free operation, or non-infringement, and all such terms implied by law are excluded. Your rights against us are set out in these Buyer Terms.

Service Packages. Some Products are Service Packages, meaning productized services: a service sold ready-made as a product rather than quoted for you individually, at a fixed price, with a described deliverable and a stated delivery window, performed by the Merchant. For these, the checkout tells you what is included, what you receive, and by when. Delivery happens when the described deliverable is made available to you, and the delivery window starts when we confirm your order unless the checkout says otherwise.

Confirming delivery. When the Merchant tells us a Service Package has been delivered, we email you at the address on your order to ask you to confirm, or to tell us if something is wrong. If we do not hear from you within 7 days of that email, we treat the package as delivered for our internal settlement purposes only. That does not limit your statutory rights, your right of withdrawal under Section 9, or your ability to raise a problem later, and we will still deal with a complaint you make after that period.

If a Service Package is not delivered within its delivery window plus 14 days, and you have not agreed a new date in writing, you are entitled to a full refund.

8. Subscriptions and renewals

If you buy a subscription, it will renew automatically for successive periods at the then-current price until you cancel, unless the checkout states otherwise. You authorise us and our Payment Partners to charge your payment method for each renewal until you cancel. You can cancel a renewal at any time by contacting us, or through any customer portal we provide; cancellation takes effect at the end of the current billing period. We will tell you by email at least 30 days before any material change to a recurring price takes effect.

9. Right of withdrawal (EU, EEA and UK consumers)

If you are a Consumer in the European Union, the EEA or the United Kingdom, you generally have the right to withdraw from a distance purchase within 14 days without giving a reason. How that right works depends on what you bought.

Digital content (a download, a licence key, a file, or other digital content not supplied on a physical medium). You have 14 days from the day we accept your order. This right is lost once supply has begun with your prior express consent and your acknowledgement that you thereby lose it. We ask for both at checkout before supply begins, and confirm them to you with your order.

Digital services (online access, hosted software, and subscriptions). You have 14 days from the day we accept your order. If you ask us to begin during those 14 days and acknowledge the consequence, and the service is fully performed before the 14 days end, your right ends at that point; otherwise it ends 14 days after we accept your order. If you withdraw within those 14 days after performance began at your request, you pay a proportionate amount for what you have used, calculated on the total contract price or, where that price is excessive, on the market value of what was supplied, and we refund the balance. You pay nothing where you did not make an express request to begin or where we did not give you the information the law requires. Beginning your access does not by itself end the right.

Service Packages performed by a Merchant. If you ask for performance to begin during the 14-day period, the Merchant may start work straight away. You keep the right to withdraw until the earlier of full performance of the service and the end of the 14-day period. If you withdraw after performance has begun but before it is complete, you pay a proportionate amount for what has already been provided, calculated on the total contract price or, where that price is excessive, on the market value of what was supplied, and we refund the balance. You pay nothing where you did not make an express request to begin or where we did not give you the information the law requires. You lose the right once the service has been fully performed, where performance began at your express request and with your acknowledgement of that consequence, which we ask for at checkout.

Where the right applies and you exercise it in time, we refund the payments we received without undue delay and within 14 days of the day we are informed of your decision, using the same means of payment where possible. To withdraw, you may use the model withdrawal form below, or make any other clear statement of your decision, and contact us using the details at the end of these Buyer Terms.

10. Refunds, disputes and chargebacks

If something is wrong with your purchase, please contact us or the Merchant first. Most issues are resolved quickly. As Merchant of Record we sell the Product to you and administer refunds in line with the Merchant's refund policy, applicable law, and your statutory rights. The Merchant performs the Product and is responsible to us for doing so; where a refund is due, we handle it, and we recover it from the Merchant under our agreement with them. You do not need to pursue the Merchant yourself. If you start a chargeback with your bank or card provider before contacting us, it can delay resolution; we may share transaction records with the relevant Payment Partner to handle the dispute. Where we have already refunded an amount to you, you agree not to also raise a chargeback for that same amount, and if you receive both, you agree to return the duplicate to us. Genuine refund entitlements are always honoured.

11. Acceptable use

You must not use the checkout or any customer portal we provide for any unlawful, fraudulent, or abusive purpose, must not attempt to circumvent security or payment controls, and must not use another person's payment method without authorisation.

12. Support

We provide best-effort support for checkout, billing, and payment questions through the channels shown at checkout or in any customer portal we provide. Support for the Product itself is provided by the Merchant.

13. Intellectual property

We and our licensors own all rights in the checkout and any customer portal we provide. The Product is licensed to you by us as reseller on the Merchant's licence terms, which are linked at the checkout before you buy. If they are not shown to you before purchase, they do not bind you. Nothing here transfers any intellectual-property rights to you except the right to use the Product as intended.

14. Third-party content and links

The checkout may include content from or links to third parties, provided "as is". We are not responsible for third-party content, websites, or services.

15. Data protection

We process your personal data as a controller for the purposes of completing your purchase, calculating and remitting tax, issuing invoices, preventing fraud, and providing support, as described in our Privacy Policy. Please read it to understand your rights and how we handle your data.

16. Disclaimers

To the fullest extent permitted by law and without affecting your mandatory consumer rights, the checkout and any customer portal we provide are provided "as is" and "as available". Our responsibility for tax is limited to charging and remitting the applicable consumption tax on your purchase; you remain responsible for any other taxes that may apply to you. The Merchant creates and supports the Product and is responsible to us for it; as between you and us, Section 7 governs who you deal with.

17. Limitation of liability

Nothing in these Buyer Terms excludes or limits our liability for fraud or fraudulent misrepresentation, intentional breach, gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

If you are not a Consumer. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential loss, or for loss of profit, revenue, business, goodwill or data, and our total liability in connection with a purchase will not exceed the amount you paid for it. That cap applies to every claim however arising, whether in contract, delict or tort, and you must bring any claim within twelve (12) months of becoming aware of the facts giving rise to it.

If you are a Consumer. We are liable for loss you suffer that was a foreseeable consequence of our breach at the time you bought. We are not liable for loss that was not foreseeable, or for loss connected with your trade, business, craft or profession. In particular, nothing in these Buyer Terms limits our responsibility as seller to supply the Product and to remedy a Product that is faulty or not as described, your right to a repair, replacement, price reduction or refund, or your right of withdrawal under Section 9; and nothing in these Buyer Terms limits liability for fraud, gross negligence, wilful misconduct, or death or personal injury caused by negligence.

18. Changes to these Buyer Terms

We may update these Buyer Terms from time to time. The version that applies to your purchase is the one in force at the time you buy; we keep each version published from 28 August 2026 onwards and will give you the one that applied to your order on request. We will post the updated version with a new "last updated" date, and we may make changes with immediate effect where they are to your benefit or required by law. If you have a subscription, we will tell you by email at least 30 days before a change applies to your renewals, and you may cancel before it takes effect.

19. Term, suspension and termination

These Buyer Terms apply from the time you use the checkout or make a purchase. We may suspend or restrict access to the checkout or customer portal where reasonably necessary for a breach of these Buyer Terms, suspected fraud, or a legal requirement, without affecting purchases you have already validly made or your statutory rights.

20. Governing law and disputes

These Buyer Terms are governed by the laws of Estonia. If you are a Consumer, you also benefit from the mandatory consumer-protection rules of your country of residence, and you may bring proceedings there. If you are a Consumer, we will bring any proceedings against you only in the courts of the country where you live. For any dispute with a buyer who is not a Consumer, the courts of Estonia (Harju County Court, Tallinn) have exclusive jurisdiction.

If you are a Consumer and we cannot resolve a complaint between us, you may also refer it to the Consumer Disputes Committee of the Estonian Consumer Protection and Technical Regulatory Authority (ttja.ee), or to the equivalent body in your own country.

Contact

Aristokrates OÜ · Tornimäe tn 3 // 5 // 7, Kesklinna linnaosa, 10145 Tallinn, Harju maakond, Estonia · Registry code 16961316 · EU VAT EE102810130 · +372 589 89 589 · [email protected]