Buyer Terms of Service
Last updated: 22 July 2026
These Buyer Terms of Service ("Buyer Terms") apply when you buy a product or subscription through a checkout operated by Aristokrates OÜ ("AgentaOS", "we", "us", "our") as Merchant of Record. When you buy through our checkout, you are buying from us as the seller of record. By completing a purchase or using the customer portal, you agree to these Buyer Terms.
Contents
- Who we are and our role
- Definitions
- How purchases work
- Customer portal
- Your confirmations
- Prices, payment and taxes
- Delivery and the product
- Subscriptions and renewals
- Right of withdrawal (EU consumers)
- Refunds, disputes and chargebacks
- Acceptable use
- Support
- Intellectual property
- Third-party content and links
- Data protection
- Disclaimers
- Limitation of liability
- Changes to these Buyer Terms
- Term, suspension and termination
- Governing law and disputes
1. Who we are and our role
The checkout is operated by Aristokrates OÜ, a company registered in Estonia under registry code 16948108, European Union. We act as Merchant of Record: we are the reseller and seller of record for the product you buy. This means your contract of sale is with us, your payment is collected by us or our licensed Payment Partners, and we are responsible for charging and remitting applicable sales tax or VAT. The person or business that created the product (the "Merchant") is responsible for the product itself, including its content, delivery, licence terms, and support.
2. Definitions
- Buyer or you: the person or entity that buys a Product through the checkout.
- Consumer: a Buyer acting outside their trade, business, craft, or profession.
- Checkout: the payment pages and interfaces we operate as Merchant of Record.
- Customer Portal: the self-service area where you can view receipts, manage a subscription, update a payment method, and exercise your data rights.
- Merchant: the business that offers the Product and, through us as reseller, makes it available to you.
- Product: the software, digital goods, subscription, licence, or service you buy through the checkout.
3. How purchases work
When you place an order through the checkout, you make an offer to buy the Product from us. The contract is formed when we accept your order, typically shown by an order confirmation or receipt. Your bank or card statement will show AgentaOS (or a name we tell you) as the seller. You must provide accurate, complete billing information, and you authorise us and our Payment Partners to charge your chosen payment method for the total shown, including any applicable tax.
4. Customer portal
Where we make a customer portal available, you can use it after a purchase to view your receipts and invoices, manage or cancel a subscription, update your payment method, and exercise your privacy rights. You are responsible for keeping your account details accurate and your access secure.
5. Your confirmations
By purchasing, you confirm that you are at least 18 years old (or the age of majority where you live), that the information you provide is accurate, that you are authorised to use the payment method, and that your purchase and use of the Product are lawful in your jurisdiction.
6. Prices, payment and taxes
Prices are shown at the checkout. Prices shown to consumers include any applicable VAT or sales tax; prices shown to business buyers may be displayed exclusive of tax, with the tax added at checkout based on your location and status. As Merchant of Record, we calculate and collect the applicable sales tax, VAT, or GST based on your billing location and, for business buyers, your tax status, and we issue the invoice or receipt in our name. Payment is due at the time of purchase unless the checkout states otherwise. Where currency conversion applies, the amount charged may differ from the displayed price due to exchange rates and your payment provider's fees.
7. Delivery and the product
The Product is provided by the Merchant and made available to you through us as reseller. Delivery, access, and any product-specific terms (including licence terms and acceptable use of the Product) are arranged by the Merchant and apply to your use of the Product. We are not the author or provider of the Product and are not responsible for its content, functionality, quality, or fitness for purpose. Nothing in these Buyer Terms affects the statutory rights you have as a consumer, including rights in respect of Products that are faulty or not as described.
8. Subscriptions and renewals
If you buy a subscription, it will renew automatically for successive periods at the then-current price until you cancel, unless the checkout states otherwise. You authorise us and our Payment Partners to charge your payment method for each renewal until you cancel. You can cancel a renewal at any time by contacting us, or through any customer portal we provide; cancellation takes effect at the end of the current billing period. We will tell you in advance of any material change to a recurring price, as required by law.
9. Right of withdrawal (EU consumers)
If you are a Consumer in the European Union, you generally have the right to withdraw from a distance purchase within 14 days without giving a reason. However, for digital content and digital services, this right is lost once performance has begun with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal, for example, where you are given immediate access to a download, licence key, or online service. Where the right applies and you exercise it in time, we will refund the payments we received without undue delay, using the same means of payment where possible. To withdraw, you may use the model withdrawal form or make any other clear statement of your decision, and contact us using the details below.
10. Refunds, disputes and chargebacks
If something is wrong with your purchase, please contact us or the Merchant first, most issues are resolved quickly. As Merchant of Record, we administer refunds in line with the Merchant's refund policy, applicable law, and your statutory rights. If you start a chargeback with your bank or card provider before contacting us, it can delay resolution; we may share transaction records with the relevant Payment Partner to handle the dispute. Genuine refund entitlements are always honoured.
11. Acceptable use
You must not use the checkout or any customer portal we provide for any unlawful, fraudulent, or abusive purpose, must not attempt to circumvent security or payment controls, and must not use another person's payment method without authorisation.
12. Support
We provide best-effort support for checkout, billing, and payment questions through the channels shown at checkout or in any customer portal we provide. Support for the Product itself is provided by the Merchant.
13. Intellectual property
We and our licensors own all rights in the checkout and any customer portal we provide. Your rights to use the Product are granted by the Merchant under the Merchant's terms. Nothing here transfers any intellectual-property rights to you except the right to use the Product as intended.
14. Third-party content and links
The checkout may include content from or links to third parties, provided "as is". We are not responsible for third-party content, websites, or services.
15. Data protection
We process your personal data as a controller for the purposes of completing your purchase, calculating and remitting tax, issuing invoices, preventing fraud, and providing support, as described in our Privacy Policy. Please read it to understand your rights and how we handle your data.
16. Disclaimers
To the fullest extent permitted by law and without affecting your mandatory consumer rights, the checkout and any customer portal we provide are provided "as is" and "as available". Our responsibility for tax is limited to charging and remitting the applicable consumption tax on your purchase; you remain responsible for any other taxes that may apply to you. Responsibility for the Product itself sits with the Merchant.
17. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential loss, and our total liability in connection with a purchase will not exceed the amount you paid for it. Nothing in these Buyer Terms excludes or limits liability that cannot be excluded or limited under applicable law, including your mandatory rights as a consumer and liability for fraud, gross negligence, wilful misconduct, or death or personal injury caused by negligence.
18. Changes to these Buyer Terms
We may update these Buyer Terms from time to time. The version that applies to your purchase is the one in force at the time you buy. We will post the updated version with a new "last updated" date, and we may make changes with immediate effect where they are to your benefit or required by law.
19. Term, suspension and termination
These Buyer Terms apply from the time you use the checkout or make a purchase. We may suspend or restrict access to the checkout or customer portal where reasonably necessary for a breach of these Buyer Terms, suspected fraud, or a legal requirement, without affecting purchases you have already validly made or your statutory rights.
20. Governing law and disputes
These Buyer Terms are governed by the laws of Estonia. If you are a Consumer, you also benefit from the mandatory consumer-protection rules of your country of residence, and you may bring proceedings there. Consumers in the European Union may use the European Commission's Online Dispute Resolution platform. For any other dispute, the courts of Estonia (Harju County Court, Tallinn) have jurisdiction.
Contact
Aristokrates OÜ · Estonia, EU · Registry code 16948108 · [email protected]