Master Services Terms

Last updated: 7 September 2026 · previous version (3 September 2026)

Please read these Master Services Terms ("Terms") carefully. They form a binding agreement between you and Aristokrates OÜ and its Affiliates ("AgentaOS", "we", or "us") and govern your use of AgentaOS as a merchant. Where an Affiliate acts as Merchant of Record for a sale, or provides any part of the Service, it does so on these Terms and has the benefit of them.

These Terms are accepted when you create an Account, complete verification (KYC or KYB), or use the Service. They incorporate our Privacy Policy, Data Processing Agreement, pricing, and any acceptable-use or restricted-products policy we publish. If you do not agree, you must not use the Service. They run from the Effective Date in Section 17 until terminated under that Section. If you are entering into them for a company or other legal entity, you represent that you have authority to bind it. Plain-language notes are for convenience and do not override the clause text.

1. Who we are

AgentaOS (agentaos.ai) is operated by Aristokrates OÜ, Estonian registry code 16961316, Tornimäe tn 3//5//7, 10145 Tallinn, Estonia ("AgentaOS", "we"). "You" means the individual or entity selling Products (productized digital offerings, per Section 5) through the Service (the AgentaOS platform, checkout, dashboard, and APIs). Contact: [email protected], +372 589 89 589. Capitalised terms are defined where they first appear in bold.

2. What we are to each other

We act as your Merchant of Record (MoR): for every sale, we are the reseller and seller of record to the Buyer. You appoint us as your non-exclusive reseller and grant us, for the term, a worldwide, sublicensable licence to market, resell, and deliver access to your Products, and to handle consumption tax, as seller of record. We set the retail price; the price you configure is the recommended price we normally adopt (stated tax-exclusive, we add each Buyer's tax at checkout). If we ever sell lower, the discount is at our cost, not yours. Give us 30 days' notice before changing a recurring Product's price; where we keep selling at the old price to give Buyers legally required notice, the price payable to you for those sales is the old price less the Transaction Fee.

You stay the owner of your Products and everything about them: creation, delivery, quality, lawfulness, support, and conformity with their descriptions, including updates for as long as a Buyer may reasonably expect; on our request you will remedy a non-conformity within a reasonable period we specify. Because we owe Buyers our own obligations as seller, you reimburse us for what we pay or credit in discharging them, and for promises you make to Buyers. Those amounts are a debt under Section 9.8. If a Product is not delivered, we refund the Buyer and recover from you under Section 9.8. You will keep, and give us within 5 business days of request, records evidencing delivery and access for each sale (what, when, to whom), for 18 months after the sale.

Some merchants use only our Direct Service (crypto rails, non-MoR); Section 20 replaces the MoR provisions for them.

3. Your account

You must be 18+, able to contract, and authorised to bind your entity. Keep your information accurate and your credentials safe; you're responsible for activity under your Account. One Account unless we agree otherwise. The Service is for business use; where mandatory consumer law nevertheless protects you, it prevails. We may refuse, limit, suspend, or close an Account at our reasonable discretion.

These Terms are accepted when you create an Account, complete verification (KYC or KYB), or use the Service. If you are a natural person selling in your own name, you are the debtor for amounts under these Terms.

If the Account is for a company or other legal entity, each natural person who beneficially owns more than 25% of it (a Guarantor) is surety (käendaja) under Estonian law, in their own name and not merely as the entity's representative, for that entity's debts under Sections 9.8, 10 and 16. The person who creates the Account or who submits or completes that verification, if they own more than 25%, is a Guarantor identified at that verification. We may require every other person who owns more than 25% to confirm the same before the first Payout, and may withhold Payouts until they do. Each Guarantor and the entity are jointly and severally liable for those debts.

Closing the Account does not release the guarantee for amounts already due, or that later arise from sales made while it was open. The Guarantor's liability is limited to those unpaid amounts, including related fees, statutory interest and recovery costs. If mandatory law requires a stated maximum, that maximum is the total of those unpaid amounts at the time of demand.

Estonian law governs the guarantee. We may require each Guarantor to confirm it in writing or by qualified electronic signature before the first Payout, and may withhold Payouts until they do.

Each Guarantor irrevocably submits to the personal jurisdiction of Harju County Court, Tallinn, and of the courts of that Guarantor's country of residence and of any place where that Guarantor has assets, and waives any objection to those courts on venue or inconvenient-forum grounds. Claims under the guarantee may be brought in any of those courts. Each Guarantor appoints Aristokrates OÜ's registered office in Tallinn as an address for service of process in Estonia. Service is also valid if made under the Hague Service Convention, under the law of the court, or at the email and postal address given at verification.

4. Verification and sanctions

We and our Payment Partners run KYC/KYB before and during your use, and ongoing due diligence. Payment Partners are licensed PSPs, EMIs and banks. We currently use Stripe as card acquirer, Bridge as electronic-money institution, and Wise as bank partner, and we may add or change partners. We may decline transactions, delay Payouts (the amounts payable by us to you), or suspend Accounts to comply with AML, counter-terrorist-financing, and sanctions law, or to manage risk. You warrant that you, your beneficial owners, and your Products comply with applicable law and that none of you is sanctioned or in a comprehensively sanctioned territory.

5. What you may sell

The Service is for productized digital offerings, things a Buyer buys ready-made: software, SaaS, APIs, AI agents · digital products, templates, downloads, e-books · online courses, memberships, digital content · subscriptions and access rights · small standardised setup/onboarding packages ancillary to a digital Product · and Service Packages (productized services), only on Accounts approved under Section 21.

You may not sell or process: anything illegal or infringing; regulated offerings without required licences; weapons, drugs, unlicensed gambling; sexually exploitative material; fraud, deception, pyramid or get-rich schemes, unlicensed financial services; malware or privacy-breaching tools; hate or terror content; pure human services (consulting, coaching, advisory) except approved Service Packages, regulated professional advice may never be sold through the Service; standalone marketing/SEO/ads services except approved Service Packages; custom or per-client-scoped work, ever; physical goods or anything shipped; offerings with no bona fide digital Product (standalone community access, sponsorships, donations); anything presenting unacceptable legal, fraud, or reputational risk or violating network or Payment Partner rules. We maintain a published list of accepted and restricted product categories, which we may update, and we may decline or remove any Product at our reasonable discretion. Don't misuse the Service (no scraping, reverse engineering, malicious code, unreasonable load). If you enable agent payments, you configure and own the guardrails.

6. Fees

Transaction Fees are calculated on the full amount charged to the Buyer (tax included) and deducted in determining the price we pay you. The margin reflects the cost and risk we carry as MoR and is part of our purchase price, not a separate service. The fixed amount is charged in the sale's currency.

Other charges: payout administration 1% (min €1/$1) plus the destination's own cost at cost; disputes €35/$35 per card dispute, applied regardless of outcome (the card networks charge it whether the dispute is won or lost, and it is not returned); and the premium-card surcharge at the published uniform rate. Plan fees, dispute fees, and optional features are invoiced separately: Estonian VAT if you are in Estonia; reverse charge with a valid EU VAT number; your Member State's VAT via the One-Stop Shop if you are in the EU without one (until you provide it); no Estonian VAT outside the EU. Genuine pass-throughs (FX, conversion, receiving-bank costs, typically €10–35) carry no markup, ever, and are itemised in your dashboard. We charge nothing for holding a Balance. Amounts you owe beyond your Balance are payable on demand. You authorise set-off against your Balance (the running account of what we owe you less what you owe us), any Reserve (a withheld portion of it), or future Payouts.

7. Self-billing and taxes

We resell your Products, so you never invoice anyone: we issue Self-Billed Invoices (or payout statements if you're not VAT-registered) in your name for each Payout, covering the sales it pays for at the amounts it pays for them. Your supply is treated as taking place on the date of the Payout that pays for it; an amount held as Reserve or set-off is invoiced on the Payout that releases it. Objection window: 5 business days (manifest errors correctable for 12 months). VAT between us: Estonian VAT if you're in Estonia; reverse charge with a valid EU VAT number; reverse charge in Estonia if you're outside the EU, in the last two cases no VAT is added to what we pay you. Keep your tax details current.

As seller of record we calculate, collect, and remit sales tax/VAT/GST on Buyer sales where required, and issue the Buyer's invoice in our name for the full amount. You never issue a Buyer invoice, never demand payment from a Buyer, never account for tax on the sale.

For clarity: sales where we are Merchant of Record create no VAT or sales-tax obligations for you, no registration, no filings, no invoices to issue, no withholding. Consumption tax on the sale is ours. Taxes on the income you receive (profit, corporate, payroll) remain yours, as with any income. Nothing here is tax advice.

8. Payments, settlement, and payouts

How Buyers pay

Buyers pay by supported methods (cards, Apple Pay, Google Pay, bank transfer, digital assets). We are not a bank. Cards, Apple Pay and Google Pay are acquired by Stripe. Proceeds settle on Bridge's e-money rails. Payouts to your bank go through Wise. Stablecoins (EURC, USDC) are third-party tokens. If you elect a stablecoin Payout, our obligation is discharged when the nominal amount is transferred to your address; token, issuer and network risk is yours from that moment.

Balance

On MoR card payments, the Buyer pays us for our own sale. The proceeds are our funds with our Payment Partners. Your entitlement is a contractual claim (Balance): not an interest in specific funds, not a deposit, not escrow. No interest accrues on a Balance except as Section 9 provides.

Payouts

Payouts go to your bank account (EUR or USD, or the corridor's currency) or designated wallet, on the schedule in your account, subject to minimum thresholds and verification. A Payout is conditional on you maintaining a payout destination from which we can recover amounts due under Section 9.8, and on any confirmation required under Section 3. If you do not, or recovery from it fails, we may withhold Payouts until you do. You authorise us to debit that destination and any payment method on file for amounts due under Section 9.8. Where a payment scheme requires a separate mandate, you will complete it before the first Payout. New Accounts have an incoming clearance of approximately 14 days before the first Payout. That clearance is settlement, not a Reserve under Section 9. A Payout may also be subject to a limit shown in your account (a base allowance plus a multiple of any Reserve). The limit affects only how much can be withdrawn at a time; it does not reduce your Balance. Conversion is at the provider's cost. You are responsible for the accuracy of your payout details.

If a partner freezes funds

Our obligation to pay is conditional on being paid. If a Payment Partner, network, bank, regulator or court withholds, reverses or freezes funds attributable to your sales, Payout of those amounts is suspended until we receive them, except where that results from our own breach or negligence.

When we learn of it we tell you the same day, so far as we know: that a hold applies, which of your sales or Payouts it affects, and what we are doing to release it. We work to release it. Requirements they impose on us for those funds pass through to you.

Sales and Payouts not attributable to the hold continue on schedule. If they release only part of a pot they have not allocated sale-by-sale, we apply what we receive to the affected Accounts in proportion to the amounts frozen on each, and we tell you the calculation. You may ask for an itemised account of frozen amounts and how any partial release was applied; we answer within 10 business days. We pay what we receive when entitled.

Charges appear on the Buyer's card statement with a descriptor naming your product or brand as closely as network rules permit.

9. Protection from refunds and chargebacks

9.1 What a Reserve is

A Reserve is a portion of amounts otherwise payable to you, set aside to meet Buyer refunds and Chargebacks (payment reversals or disputes through a card network, bank or other method) on your sales. It is not a deposit, not escrow, and not customer funds we custody. It is not a reduction of the price payable to you except as applied to those refunds and Chargebacks.

Refunds and Chargebacks typically arrive after Payout. If a Reserve has been set aside, they are applied against it and scheduled Payouts continue. If not, they are deducted from Balance and may place the Account into deficit. In that case we may invoice you, withhold later Payouts until the deficit is cleared, or suspend processing. Stolen-card charges, first-party dispute abuse and coordinated refund fraud are borne by the seller under network rules regardless of fault, and are met from the Reserve in the same way.

9.2 How much of each sale is set aside

The rate that applies to you is shown in your account. The figures in this Section are ceilings: your account will not exceed the ceiling for the row that applies, and we may apply less. Every new Account starts on New accounts.

The amount set aside is the lower of that percentage and our good-faith quantification of refunds and Chargebacks remaining open on your sales. Those two are never stacked. Nothing is set aside against a sale whose dispute window has closed. Nothing above 15% applies to delivered sales. For undelivered sales, the amount is the value the Buyer has paid for and not yet received, and it is released as you deliver.

9.3 Dispute rate

Dispute rate means the number of card Chargebacks opened on your sales in a rolling 90-day window, won or lost, divided by the number of settled card sales in that window. It is measured by count of transactions, not value, and is shown in your dashboard. A refund you initiate, and a protective refund we make under Section 10, do not count.

9.4 How you reach Open payout

Open payout (0%) is not granted at signup. It applies, and any Reserve above 0% is released, only when all of the following are satisfied. The change is automatic and is recorded in your dashboard:

1. the Account has processed for 90 consecutive days;
2. at least 50 settled card sales in those 90 days;
3. settled card volume of at least €25,000 in those 90 days, or $25,000 where the Account pays out in USD;
4. dispute rate below 0.5% over those 90 days;
5. no Chargeback open on the Account, and the Balance is not negative;
6. sales are instant digital delivery (the Buyer can use the Product from payment); and
7. no ground listed in 9.6 applies, the Account is not in a restricted category, and the Account is not selling Service Packages.

If after 90 days the sales-count or volume test is not met, or the dispute rate is 0.5% or above but not above 0.65%, the Account moves to or stays on Toward Open. If the dispute rate is above 0.65%, the Account stays on or returns to New accounts. Restricted categories and Service Packages stay on New accounts until we reclassify the Product.

9.5 Release

Release is automatic. Each amount set aside is released on the last day of its period after the sale, into your next scheduled Payout, with no request from you: 120 days on New accounts, 90 days on Toward Open. An amount matched to an open dispute is released within 5 business days of that dispute closing. Most card disputes must be raised within 120 days of the transaction date or, where delivery was due later, the expected delivery date. If a longer network window applies to your sales, we tell you before it affects an amount set aside.

9.6 Notice, review and errors

When we set or change a Reserve we tell you in your dashboard the same day: the amount, the percentage, the ground, the release date, and what would end it. We review every live Reserve at least every 90 days and record the outcome. You may ask for a review at any time; we answer within 10 business days with reasons and release conditions.

Grounds: elevated refunds or Chargebacks; amounts you owe; suspected fraud, AML or sanctions; breach likely to cause loss; failed verification; third-party claims, court orders or insolvency; pass-through requirements; suspension or termination.

If we have set aside an amount this Section did not permit (above the ceiling, after the dated release, or without a listed ground), we will release it into the next Payout. If we do not release it within 10 business days of determining that, interest at the Estonian statutory late-payment rate accrues from the end of that period until it is paid. A Reserve applied in accordance with this Section, including a good-faith quantification later revised, is not an amount this Section did not permit.

9.7 How the Reserve is maintained

The Reserve is maintained by applying the row in 9.2 to each new sale.

9.8 If a refund or Chargeback arises after we have paid you

You remain liable for refunds, Chargebacks and related fees on your sales after Payout. We apply them in this order:

1. the Reserve remaining on the Account;
2. your Balance;
3. upcoming Payouts, including on later sales. While any amount under this 9.8 is unpaid, we may apply 100% of amounts otherwise payable on later sales to that debt before any Payout.

If that is still not enough, the shortfall is a debt you owe us, and any Guarantor owes jointly and severally under Section 3. We will issue one invoice, itemised per transaction, payable within 10 business days of the invoice, without set-off by you. An invoice not paid when due is an acknowledged debt for recovery, assignment, and court or payment-order proceedings. You authorise us to recover that amount from any payout destination or payment method you have given us. If it is not paid when due, statutory interest applies from that due date, we may suspend processing, and we may terminate under Section 17. We may instruct a collection agency or assign the debt and the guarantee to one; you will pay that agency's reasonable fees and our reasonable recovery costs, including legal costs, to the extent permitted by law. We may set off across your Accounts. We may seek interim measures, including freezing orders, in any court. These rights survive termination. After termination we may retain a Reserve while refund and Chargeback exposure on your sales remains.

10. Refunds and chargebacks

As seller of record we administer all refunds, disputes, and Chargebacks under law, network and Payment Partner rules, and your published refund policy. You can refund any Buyer, at any time, at no charge, from your dashboard up to the close of the network dispute window, and you may pre-authorise us to refund automatically in situations you define. Beyond that, three different things can send money back, with different rules:

1. A Buyer asks for a refund → your published refund policy decides, subject always to applicable law and network rules (a statutory withdrawal right prevails over any policy); you set the policy, we execute it. A Buyer cannot obtain a refund from us that your own policy refuses.
2. A payment dispute (chargeback) → we defend it together, with your evidence: keep, and give us within 5 business days of request, records evidencing delivery and access for each sale (what, when, to whom). Without them we may treat the dispute as lost and charge it to you.
3. A protective refund, which we may make without your instruction only where one of the following applies, and we will tell you which one did: a network early-warning or fraud alert signals an incoming dispute on that sale; the dispute is not defensible on the records available; the Buyer has not received what they paid for and the delivery date has passed; a statutory withdrawal or consumer right has been exercised; law, a court, a card network rule, or a Payment Partner requires it; or the Buyer has been unable to reach you, and neither have we, for 10 business days after we first contacted you about their complaint. This list is exhaustive.

A refund made before a dispute is filed costs you the sale amount and no dispute fee. A card dispute costs €35/$35 whether it is won or lost, and counts toward the dispute rate in Section 9.

You bear the cost of refunds and Chargebacks on your sales plus related fees, deducted from Balance, Reserve, or future Payouts. The debit equals what we refund the Buyer (net of tax we recover) plus any dispute fee. Fees already charged on a refunded sale are not returned. On a fully unwound sale the retained Transaction Fee is a refund-handling charge, invoiced under Section 6's VAT rules. A credit note does not reduce the taxable amount of your supply below nil; any excess is an amount you owe us under Section 9. Excessive refunds or Chargebacks may mean Reserves, added fees, or termination.

For card disputes, deductions and charges apply only to disputes raised within the card networks' published dispute windows; once those windows close for a sale, nothing further is charged for that sale's card disputes. Bank-transfer recalls and direct-debit refunds, treated as Chargebacks above, follow the deadlines of their own payment schemes.

Every refund we initiate without your instruction generates an itemised report to you the same day, naming the sale, the Buyer reference, the amount, and which of the grounds above applied. If you believe a protective refund fell outside those grounds, tell us within 30 days and we will review it and credit it back if we were wrong. Our discretion above is bounded by an exhaustive list and by "required", standards a court can check, and our duty to handle your funds correctly sits outside the aggregate cap (Section 15.4): your claim for a Balance we actually received is expressly excluded from that cap, so a wrongly refunded amount is our debt to the extent of the funds we received.

11. Support; changes to the Service

Support through the Website channels, best-effort, business hours, no guaranteed response time. We may modify, maintain, or discontinue features, with advance notice where feasible; no warranty of uninterrupted or error-free service.

12. Intellectual property

We own the platform, software, and brand; you get a limited, revocable licence to use the Service. You own your Products and Account Content; you license us, worldwide and royalty-free, to host, display, adapt for formatting, and resell them as seller of record, as needed to operate the Service. Feedback you give us is ours to use.

13. Third parties; confidentiality; data

Third-party services (Payment Partners, hosting, analytics) carry their own terms; we're not responsible for third parties' acts or content. Each party protects the other's Confidential Information with reasonable care and uses it only under these Terms (standard exceptions, lawful disclosure with notice where permitted). Personal data: per our Privacy Policy, we are controller for visitor, merchant, and Buyer data we handle as seller of record (payments, tax, invoicing, fraud), and processor under the DPA for merchant-directed features. Your privacy obligations to your customers are yours.

14. Disclaimers

The Service is provided "as is" and "as available", without express, implied, or statutory warranties, to the fullest lawful extent. We don't warrant uninterrupted or error-free operation and are not responsible for your Products. Nothing on the Service is legal, tax, financial, or investment advice.

15. Liability

15.1 Nothing limits liability for fraud, intentional breach, death or personal injury by negligence, or anything that can't lawfully be limited.

15.2 The Fees price the risk allocation here; these limits are the basis of the bargain.

15.3 No liability, to the fullest lawful extent, for indirect or consequential loss: lost profit, revenue, savings, data, goodwill, business interruption, wasted expenditure.

15.4 Our aggregate liability to you is capped at the greater of €2,000 or Net Fees of the prior 6 months (fees less what we paid Partners/networks on the same transactions; calculation summary on request, independently verifiable at our cost). Connected events count once. The cap does not apply to your claim for a Balance we actually received; that claim is limited by 15.5 instead. This Section limits only our liability to you. It does not limit amounts you or a Guarantor owe us under these Terms, including Sections 2, 6, 8, 9, 10, 16 and 21.

15.5 For Payouts and Balances, our liability never exceeds what we actually received and are entitled to keep for your sales.

15.6 No liability for acts permitted under Sections 8, 9, 10, 17, or 21, nor for third parties (Partners, banks, networks, regulators) except where caused by our own breach or negligence.

15.7 Notify claims promptly; proceedings within 12 months of awareness (not applicable to Balance claims, 15.1 matters, or where law mandates longer).

15.8 These limits apply to claims against us however they arise, benefit our affiliates and staff (you will bring claims connected with the Service against us, not against them), and operate separately.

16. Indemnities

You indemnify us (and our affiliates and staff) against claims, losses, damages, costs (including reasonable legal fees) and network or regulator fines arising from: your Products or Account Content; your breach of these Terms; taxes that are yours; your misrepresentations; and Buyer claims that the Product was not supplied, not as described, faulty, or infringing. Amounts due under this Section are a debt under Section 9.8. We may control the defence of any such claim. You will cooperate. Neither party will settle a claim in a way that admits the other's liability without that other's prior written consent, not to be unreasonably withheld, except that we may settle a claim paid entirely by us that imposes no obligation on you.

We indemnify you against third-party claims that our operation of the checkout or of payment processing, and not the Product, infringed that third party's intellectual-property rights, or that we failed to process a payment we actually received. That indemnity is subject to Section 15. It does not cover Product quality, delivery, support, or Buyer statutory claims about the Product. Each party is responsible for what it controls.

17. Term and termination

Effective when you create an Account or first use the Service; ends when the Account closes or these Terms terminate. You may leave anytime. We may suspend immediately where reasonably necessary (breach, failed verification, fraud, risk, legal requirement) and terminate on reasonable notice, or immediately on those grounds.

On termination we stop selling, settle undisputed Payouts subject to fees and Reserves, and may retain a Reserve for a reasonable period (Chargebacks outlive sales). Surviving sections: accrued fees; Sections 3 (guarantee), 7, 8, 9, 10, 12, 13, 14, 15, 16, 19, 20 and 21; and our rights to withhold, deduct, set off, and recover, exercisable after termination while the relevant risk or obligation subsists.

18. Changes to these Terms

We may amend with a revised "Last updated" date; superseded versions stay in the archive. Immediate effect for new merchants; 30 days' notice of material changes for existing Accounts, except changes in your favour, optional features, error corrections, or those required by law, regulators, Partners, or security, which may be immediate. Continued use is acceptance; close your Account before effect if you disagree.

19. Governing law, force majeure, interpretation, general

Law

Estonian law. Exclusive jurisdiction of Harju County Court, Tallinn, subject to any mandatory consumer-protection rights that apply to you despite your business-use representation, which prevail. This is an agreement on jurisdiction for Brussels I recast Article 25 and, where it applies, the Hague Choice of Court Convention. Claims against a Guarantor under Section 3 may also be brought as stated in that Section. We may seek interim measures in any court. A judgment or payment order on a debt under these Terms may be enforced where you or a Guarantor have assets. Good-faith negotiation first.

Force majeure

Neither party is liable for failures beyond reasonable control (disasters, war, epidemics, strikes, network/bank/Partner failures, acts of government), payment obligations already due excepted; mitigate reasonably.

Interpretation

"Days" means calendar days; a "business day" is any day other than a Saturday, Sunday, or a public holiday in Estonia.

General

Entire agreement (with incorporated documents; DPA governs data conflicts); severability; no waiver by non-enforcement; no assignment by you without consent (we may assign to affiliates/successors, and may assign debts and the guarantee under Sections 3 and 9.8); independent contractors; notices to [email protected], to you by email or dashboard, and to a Guarantor at the email and address given at verification; English controls.

20. Direct Service (non-MoR crypto rails)

Where you use only the Direct Service: we are a technology and infrastructure provider, not MoR, not seller, no MiCA crypto-asset services (those come from authorised partners under their terms). You are the seller: your customer relationships, your invoices, your taxes (Sections 7's self-billing and Buyer-invoicing rules don't apply). Settlement is non-custodial to accounts you control; we never hold your funds. Refunds, disputes, and compliance are yours. Direct Service fees are published or agreed rails fees, invoiced with VAT per Section 6. All other sections continue to apply; Section 21 does not, and because you hold no Balance in the Direct Service, Section 9 applies only to amounts you owe us and our rights of deduction and set-off.

21. Service Packages (productized services)

What qualifies

A service sold the way a product is sold: contents, deliverable, exclusions, price, and delivery window fixed in advance, identical for every Buyer, no proposals or negotiation. The Buyer may supply inputs; the Buyer may not change scope, deliverable, or price. Worked out per client = custom work = never allowed, whatever it's called. Delivery must be evidenceable in durable digital form (a package delivered only in live conversation doesn't qualify). Recurring packages: each period is a separate sale.

Approval

At our reasonable discretion, per Account (not per package), scoped to the offering and URL verified at application; sell outside scope only with prior written approval; tell us if your site or offering changes. We may review, require changes to, or remove any package without notice. A package outside scope or below this Section's bar gets none of this Section's protections, is a breach, and Sections 8–10 apply in full.

Structure and payout

You sell the package to us; we resell as MoR; the Buyer's contract is with us; no exclusivity, your other channels and Buyers stay yours. You're an independent contractor. Payout releases when (a) the Buyer's payment has cleared undisputed and (b) delivery is confirmed, then within 5 business days, subject to Sections 8–10. Consumer withdrawal rights extend the release to the withdrawal period's end (14 days from order confirmation, earlier on full performance per Buyer Terms, never beyond 60 days). Purchase-and-resale, not escrow.

Delivery confirmation

The first of: (a) the Buyer's written confirmation; (b) your delivery evidence to us, followed by 7 days without Buyer objection (we notify the Buyer of the window; notice and reply join the dispute record); or (c) delivery records in a system we can reasonably verify. An objection pauses confirmation. Evidence must be durable, digital, reproducible to Buyers, Partners, networks, or authorities, showing what was delivered, when, to whom, kept for 18 months and produced on request; without it we may treat a dispute as lost and charge it to you. A package undelivered by its window plus 14 days is refunded in full, unless the Buyer agrees in writing to a new date.

Reserve

Service Packages remain on New accounts in Section 9 until we reclassify the Product. In addition, at least 10% of each Service Package sale is set aside for at least 120 days from that sale's Payout release. Open disputes extend their own amount. We may set more where a ground in Section 9.6 applies.

Refunds, Chargebacks, withdrawals

Section 10 applies, plus: a sale disputed before Payout isn't paid out, and a lost dispute cancels its Payout; amounts arising after Payout (Chargeback, refund, statutory withdrawal) you return within 10 business days of notice, or we offset against Reserve and future Payouts; on partial statutory withdrawal you return what we refund, and the sale's Fee is not returned; evidence within 5 business days of request.

Fees

Per-sale Fees for Service Packages are those shown in your account (may include a per-sale minimum; changeable on Section 18 notice); each is a Transaction Fee, always a deduction from what we pay you and never added to the Buyer's price. If you want a higher amount to reach you, raise your list price. Payout administration, plan, and dispute fees apply as in Section 6. Every Fee taken appears on your Payout statement.

Deliverables

Rights pass to the Buyer once paid and delivered, to the extent the package description states, through the resale chain (you to us, us onward); independent of Payout timing. We take no rights beyond reselling and displaying the package. You warrant the work is yours or licensed, non-infringing, and accurately described, and indemnify us for claims arising from the work itself.

Buyer information

We share only what delivery needs; you use it only to deliver, never market without the Buyer's own consent, never receive card data.

In-flight termination

If the Account or these Terms end with a sold-but-undelivered package, we may require you to complete delivery at your cost or refund the Buyer and recover from you; the payout conditions keep applying to that sale.

Acceptance

This Section binds you when you accept it in a recorded way: applying or completing verification for Service Packages with this Section identified, ticking a box naming it, or confirming from your registered email. We keep the record (version, date) and share it on request; material changes apply to sales made after Section 18 notice.

Contact

Aristokrates OÜ · Tornimäe tn 3 // 5 // 7, Kesklinna linnaosa, 10145 Tallinn, Harju maakond, Estonia · Registry code 16961316 · EU VAT EE102810130 · +372 589 89 589 · [email protected]