Plain words
Selling online, in plain words
The terms you meet when you sell by card from anywhere, explained in one or two sentences each, with a link to the full answer.
- Merchant of Record (MoR)
- The company that legally sells your product to your buyer. It takes the payment, owes and files the tax, issues the invoice and pays you what is left. more
- Growth Merchant of Record
- A Merchant of Record that also helps you earn more. AgentaOS includes Pricing Intelligence, which tells you what to charge. more
- Payment processor
- A service that moves card money for you, like Stripe used directly. You stay the seller and the tax stays yours. more
- Payout
- Money sent from your AgentaOS balance to your bank or wallet. Payouts run on the 1st and the 15th of each month. more
- Payout fee
- 1% of the amount paid out, at least €1 or $1, plus the cost of the transfer itself. more
- Swift transfer
- An international bank transfer, used where there is no local route. It costs about €5 with shared cost, more with fixed cost. more
- SEPA
- The Single Euro Payments Area: cheap, fast euro transfers between member countries. Albania, Montenegro and North Macedonia joined in October 2025. more
- Stablecoin payout
- A payout in EURC or USDC to a wallet instead of a bank, on the same schedule. Useful where bank payouts are not available. more
- Self-billed invoice
- An invoice the Merchant of Record issues in your name for each payout, documenting your sale of the products to it. Give it to your accountant. more
- Payout statement
- A PDF listing every sale in a payout, the fees and what reached your account. more
- VAT
- Value added tax. On digital sales to EU consumers it is owed in the buyer’s country; a Merchant of Record charges and files it. more
- Non-Union OSS
- The EU scheme that lets a seller based outside the EU declare VAT for all EU countries in one quarterly return. more
- Reverse charge
- When an EU business buyer with a valid VAT number accounts for the VAT itself, so the invoice shows 0% VAT. more
- Chargeback
- A card payment reversed by the buyer’s bank after a dispute. With a Merchant of Record, it answers the bank for you. more
- Reserve
- A safety amount held back on new accounts for a while; your balance shows when it frees up. more
- Domiciliary account
- A bank account in a foreign currency such as USD or EUR, common in Nigeria and other countries, needed for same-currency payouts. more
- Productized service
- A service sold like a product: fixed scope, price and delivery time, bought by card from a checkout link. more
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