Acceptable Use Policy

Last updated: 1 September 2026

This policy forms part of the Merchant Terms of Service and sets out what you may and may not sell through AgentaOS. We may update it from time to time; material changes are notified under Section 22 of those Terms. Where this policy and the Terms conflict, the Terms govern.

1. What the Service is built for

AgentaOS is built for productized digital offerings, meaning things a Buyer can buy ready-made rather than bespoke work delivered by hand. As Merchant of Record we resell your Products in our own name, so what you sell becomes what we sell, and this policy reflects that.

2. What you may sell

• software, SaaS, libraries, AI agents, code, and API access;
• digital products such as templates, tools, plugins, ebooks, and downloads;
• online courses, memberships, and digital content;
• subscriptions and access rights to digital services;
• limited, standardised setup, configuration, or onboarding packages, but only where they are clearly secondary to a digital Product and sold together with it; and
• Service Packages, meaning productized services sold ready-made rather than quoted per client, but only where we have approved your account to sell them under Section 27 of the Terms.

3. What you may not sell

You may not use the Service to sell, facilitate, or process, among other things:

• illegal goods, services, or content, or anything that infringes third-party rights, including counterfeit or intellectual-property-infringing items;
• regulated goods or services offered without the licences or approvals the law requires;
• weapons, controlled drugs, or related paraphernalia; gambling or lotteries offered without the required licence;
• sexually exploitative material, in particular any material involving minors;
• fraudulent, deceptive, or misleading offers; pyramid, Ponzi, or “get rich quick” schemes; unlicensed financial, investment, or money-transmission services;
• malware, credential harvesting, or services designed to breach security or privacy;
• content promoting hate, violence, or terrorism;
• pure professional or human services whose main value is your time or expertise, including consulting, advisory, coaching, and mentoring, unless we have approved your account to sell them as Service Packages under Section 27; regulated legal, financial, tax, investment, insurance, medical, and other regulated professional advice may not be sold through the Service in any case;
• standalone marketing, SEO, social-media, or advertising services, unless we have approved your account to sell them as Service Packages under Section 27;
• custom or project-based work whose scope or deliverable is agreed separately with each client, including bespoke website, app, or software development, and one-off or agency-style implementation projects. This does not catch a Service Package, whose scope and delivery window are fixed in advance rather than agreed with each Buyer;
• physical goods or anything requiring physical delivery;
• offerings with no bona fide digital Product, such as standalone community access, sponsorships, or donations; and
• any product or activity that we determine, acting reasonably, presents unacceptable legal, regulatory, fraud, or reputational risk, or that violates card-network or Payment Partner rules.

4. Using the Service properly

You must not misuse the Service, including by circumventing security or usage limits, scraping, reverse engineering, introducing malicious code, or imposing an unreasonable load on our infrastructure.

Where you enable agent payments, you are responsible for configuring and enforcing appropriate guardrails, such as spending limits, approved counterparties, and rate limits, and for ensuring automated transactions comply with the Terms and applicable law.

We may report unlawful activity to the authorities.

5. How we enforce this

We may decline, remove, or restrict any Product at our reasonable discretion, and we may review any listing at any time. Where a Product breaches this policy we may also suspend or limit your Account or a Payout, withhold funds under Section 11 of the Terms, and terminate under Section 21.

Approval of an account, a Product, or a Service Package is not an endorsement and is not a check of its description, its lawfulness, or your ability to deliver it. Responsibility for what you sell remains yours.

6. Questions

If you are not sure whether something falls inside this policy, ask us before you list it: [email protected]. We would rather answer a question than remove a Product.